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Complaints

We operate a practice Complaints Procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.

Our complaints manager, Sarah Phillips, will give you further information. Our practice leaflet gives details of the procedure and is available from reception.

Our aim is to give you the highest possible standard of service and we try to deal with any problems that may occur.

If you are not satisfied with the result of our Investigation please refer your complaint to:

NHS England, PO Box 16738, Redditch, B97 9PT
England.contactus@nhs.net

Or:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank London SW1P 4QP
0345 0154033 or www.ombudsman.org.uk

For complaints about private treatment:

Dental Complaints Service, 37 Wimpole Street, London, W1G 8DQ
020 8253 0800

COVID-19 Update

As a healthcare setting with significant footfall, we must prioritise the safety of our patients, community and staff. Therefore, we will maintain our existing infection control measures and ask all patients who are invited to attend for face to face appointments to wear a mask or face covering whilst in the Practice. By necessity we will have vulnerable patients in our premises, and we must ensure that they are protected as best as possible.

We would like to thank our patients for their understanding and cooperation at what has been a very difficult time for everyone. We have made many changes to your patient journey to ensure your visit is as safe as possible and look forward to seeing you. Unfortunately, our late evening surgeries are not available at the moment due to extra time needed for deep cleaning. If you have any concerns or to book an appointment, please contact us on 01625 574609.

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