When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
We aim to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make, and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, 37 Wimpole Street, London, W1G 8DQ. Telephone: 0208 253 0800 dcs.gdc-uk.org.
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
“Excellent! Top staff- experienced expert dentist with first-class bedside manner and pain-free...”
“Such a great dentist! The staff are always super friendly and helpful, and they explain...”
“I have been a patient at Bollington Dental Practice for many years. The service I have received has always been...”
“Bollington Dental has such a welcoming and friendly atmosphere. Everyone there is cheerful and helpful....”
“I have to congratulate Ellie Burrows and the team at Bollington Dental. I had an old dental cap replaced after...”
“Went in last week to get a set of retainers for whitening. It was so high-tech that I didn’t even...”
“I moved to the Bollington area 10 years ago. After neglecting my teeth for several years, I needed treatment and...”
“Fabulous service. I had a tooth extracted, and the pain got worse over 3 weeks. I rang up and was...”
“My first meeting with Evie was a pleasure to meet her and her assistant. She was friendly and efficient. I...”
“I have been attending the practice for many years, as has all my family. It is excellent in every respect.”
“As always, 5 stars, all the way from booking, email and text confirmation to a friendly greeting on arrival and...”
“I have been coming to this practice since I was a little girl. And even moving to Macclesfield 27 years...”
“Excellent! Top staff- experienced expert dentist with first-class bedside manner and pain-free...”
“Such a great dentist! The staff are always super friendly and helpful, and they explain...”
“I have been a patient at Bollington Dental Practice for many years. The service I...”
“Bollington Dental has such a welcoming and friendly atmosphere. Everyone there is...”
“I have to congratulate Ellie Burrows and the team at Bollington Dental. I had an...”
Get in touch today to book your appointment or ask any questions.
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What a lovely review from one of our patients!!
🎄🎄🎄
Are you looking for a dentist? Maybe it’s been a while or you’re looking for a smile transformation in 2026?
Give our friendly reception team a call or an email and we can help you!
📧 reception@bollingtondental.co.uk
📞 01625 574 609
🛜 www.bollingtondental.co.uk
What a lovely review from one of our patients!!
🎄🎄🎄
Are you looking for a dentist? Maybe it’s been a while or you’re looking for a smile transformation in 2026?
Give our friendly reception team a call or an email and we can help you!
📧 reception@bollingtondental.co.uk
📞 01625 574 609
🛜 www.bollingtondental.co.uk
Happy Friday from BDP! 🤶
A brilliant transformation for one of our lovely patients treating two teeth only ✨
To achieve this result we have replaced one fractured crown, and added composite to the other central incisor to match the width and close the gap!
Give our lovely reception team a call or email if you want to improve your smile too!
reception@bollingtondental.co.uk
01625 574 609
Happy Friday from BDP! 🤶
A brilliant transformation for one of our lovely patients treating two teeth only ✨
To achieve this result we have replaced one fractured crown, and added composite to the other central incisor to match the width and close the gap!
Give our lovely reception team a call or email if you want to improve your smile too!
reception@bollingtondental.co.uk
01625 574 609
Our new website is now live! 💚
Visit us at www.bollingtondental.co.uk to view our services, read a little about our team and enquire online with our reception team!
Our new website is now live! 💚
Visit us at www.bollingtondental.co.uk to view our services, read a little about our team and enquire online with our reception team!
It’s TIIIIIME!!! - Mariah Carey 🤶
Take advantage of our discounted tooth whitening to have a sparkling white Christmas ✨
Contact our lovely reception team to get booked in in time for the big day!!
🎄🎄🎄
01625 574 609
reception@bollingtondental.co.uk
#dentist #toothwhitening #christmasoffer #blackfriday #whitechristmas
It’s TIIIIIME!!! - Mariah Carey 🤶
Take advantage of our discounted tooth whitening to have a sparkling white Christmas ✨
Contact our lovely reception team to get booked in in time for the big day!!
🎄🎄🎄
01625 574 609
reception@bollingtondental.co.uk
#dentist #toothwhitening #christmasoffer #blackfriday #whitechristmas
We’re delighted to share some exciting news with our patients and community.
After 15 wonderful years under the leadership of Dr Heather Belfield, Bollington Dental Practice is entering a new chapter. Earlier this year, Dr Ellie Burrows joined us as our new principal dentist, and we are confident that the practice is in excellent hands. Some of you may have even met Ellie already!
Originally from Cheadle, Ellie graduated with honours from Liverpool University Dental School in 2020 and was awarded the Paediatric Dentistry Prize. She has since worked across the Cheshire area, caring for both NHS and private patients, and recently completed a postgraduate diploma in Restorative & Aesthetic Dentistry to further refine her skills.
“I feel incredibly privileged to be leading such a well-loved and respected practice,” says Ellie. “I’m excited to continue the exceptional care that patients have come to expect from Dr Belfield and Dr King, and to build on their legacy with fresh ideas and continued investment in our team and technology.”
We’re also very pleased to share that Dr Heather Belfield remains a valued member of our team, ensuring continuity of care and familiar faces for our patients. Even our founder, Dr David King, has dropped by to say hello a few times, a lovely reminder of the deep roots this practice has in the Bollington community.
Looking ahead, Ellie is committed to enhancing your dental experience through investing in the latest technology and increasing our community involvement. Recent investments include a state-of-the-art intra-oral scanner to improve diagnostic precision and treatment comfort, and in-surgery TVs to help patients better understand their dental health. We’re also proud to support our community through new sponsorships of Bollington United Football Club youth teams and Bollington Cricket Club.
Thank you for your ongoing trust and support. We’re here for you, and we look forward to welcoming you at your next visit.
We’re delighted to share some exciting news with our patients and community.
After 15 wonderful years under the leadership of Dr Heather Belfield, Bollington Dental Practice is entering a new chapter. Earlier this year, Dr Ellie Burrows joined us as our new principal dentist, and we are confident that the practice is in excellent hands. Some of you may have even met Ellie already!
Originally from Cheadle, Ellie graduated with honours from Liverpool University Dental School in 2020 and was awarded the Paediatric Dentistry Prize. She has since worked across the Cheshire area, caring for both NHS and private patients, and recently completed a postgraduate diploma in Restorative & Aesthetic Dentistry to further refine her skills.
“I feel incredibly privileged to be leading such a well-loved and respected practice,” says Ellie. “I’m excited to continue the exceptional care that patients have come to expect from Dr Belfield and Dr King, and to build on their legacy with fresh ideas and continued investment in our team and technology.”
We’re also very pleased to share that Dr Heather Belfield remains a valued member of our team, ensuring continuity of care and familiar faces for our patients. Even our founder, Dr David King, has dropped by to say hello a few times, a lovely reminder of the deep roots this practice has in the Bollington community.
Looking ahead, Ellie is committed to enhancing your dental experience through investing in the latest technology and increasing our community involvement. Recent investments include a state-of-the-art intra-oral scanner to improve diagnostic precision and treatment comfort, and in-surgery TVs to help patients better understand their dental health. We’re also proud to support our community through new sponsorships of Bollington United Football Club youth teams and Bollington Cricket Club.
Thank you for your ongoing trust and support. We’re here for you, and we look forward to welcoming you at your next visit.
Happy retirement Mr King 🦷 we will miss you! 🪥
