Appointments

Appointments and Opening Hours.

We offer appointments Monday to Thursday from 8:30 am to 5:15 pm, and on Fridays from 8:30 am to 2:00 pm.

Reception hours may vary slightly, as our team typically takes a lunch break between 1:00 pm and 2:00 pm.

Appointment Reminders

We aim to make it as easy as possible to manage your dental care. Patients receive text or email reminders for upcoming appointments and recall exams. If you prefer a reminder by post or email only, please speak to our reception team to arrange this. Don’t forget to keep your contact details up to date so we can stay in touch.

New Patients Welcome

We are pleased to welcome new patients, either as part of our dental plan or on a private pay-as-you-go basis.

Please note that we are unable to take on new NHS adults at present. Existing NHS patients continue to receive their care as usual, and wherever possible we aim to offer NHS care for children free of charge.

For full details on fees or our dental plan, please contact us on 01625 574609, or see exactly what any treatment costs in our treatment cost checker.

Book Online: New Patient Examinations

New private patients can now book their first examination with Dr Ellie Burrows online, any time of day or night. The new patient examination is £89, including any X-rays needed. Once you have chosen a time, our reception team will call you on the next working day to take a deposit and secure your booking.

Book Your Exam Online

Existing patients and all other appointment types: please call us on 01625 574609 as usual.

Emergency Appointments

We reserve daily emergency slots to ensure prompt care when urgent treatment is needed.

Please call us as early as possible on 01625 574609 to arrange an emergency appointment. If you are unsure how urgent your problem is, our urgency checker gives an honest answer in two minutes, along with what to do while you wait.

For out-of-hours dental emergencies, please call the same number for further instructions.

Travelling to us

We see patients from across east Cheshire and the western Peak, including Macclesfield, Prestbury, Poynton, Adlington, Rainow, Disley and Whaley Bridge. Our areas we cover page has directions and typical drive times, and there is free parking directly beside the practice.

Cancellations and Missed Appointments

We understand that life can be busy, and sometimes plans change. If you’re unable to attend your appointment, please give us as much notice as possible so we can offer the time to another patient.

Missed or late cancellations can significantly impact access for others, especially during periods of high demand. Prompt treatment often leads to better outcomes – early intervention is key in dental care.

NHS Patients

Patients receiving NHS care who miss or cancel with less than 24 hours’ notice on two occasions may no longer be eligible for further NHS appointments. You will be informed of this in writing after each missed appointment.

Private Patients

Private patients who miss or cancel late may be charged a fee, depending on the length of the appointment and at the discretion of the dentist.

We send text or email reminders to help reduce missed appointments – please ensure we have your up-to-date contact information.

Do you want to make an appointment? Please call on 01625 574609, email reception@bollingtondental.co.uk, or if you are a new private patient, book your first examination online.